Refund Policy

XURL subscription upgrades, link package grants, plan add-ons, and Custom Enterprise curated plans are digital cloud services that are provisioned immediately upon transaction confirmation via Razorpay. Because infrastructure capacity, permanent link limits, and Edge routing resources are reserved instantly, all transactions are generally final and non-refundable.

We offer a 7-day money-back guarantee for first-time paid plan upgrades (Starter, Pro, Business, Enterprise) if the platform experiences persistent, unresolvable technical defects that prevent normal link shortening. Refund requests must be submitted to support within 7 calendar days of purchase.

Accounts that have been suspended or permanently banned due to violations of our Acceptable Use Policy (e.g., shortening phishing, malware, or spam links) forfeit all eligibility for refunds or credit adjustments.

Initiating fraudulent payment chargebacks without first contacting XURL support will result in immediate perpetual lockout of the associated account, deletion of all active shortened links, and inclusion of payment details on our risk blocklist.